Return &Refund policy

• You can get fully refund if you do not want products any more before we ship it.
• You can get free return and refund if it’s product issue
• You can return eligible items to PUZU for a refund or exchange within 30 days of receiving the item.
• Closing items are final sale and cannot be returned.
• Shipping and handling fees are non-refundable.
• Refunds will be applied to the original payment method used for purchase.
• Please allow 5-10 business days for your refund to be processed after we receive your returned item.
 
1.You can exchange or receive a full refund within 30 days.
2.Free repair or partial refund is available within 1 year.
3.Special discounts are available for new products within 2 years.

Returns due to non-product issues

1.If the product is unopened, and you want to return goods,then shipping fee will be charged
3.If opened but not installed, shipping fee + 20% depreciation fee will be charged.(Even if the product has been opened, the product must be in complete condition with all packaging and instructions and we will work with you to avoid a 20% restocking fee.)
4.If installed, shipping fee + 30% depreciation fee will be charged.

More details

1.Please check the parcel before signing. Please report any damaged or incorrect parcels in transit within 5 days.
2.Please ask professional help before installation. Defects resulting from improper installation or use are not covered. Additionally, installation, removal and tax costs are not covered by us.
3.Please contact us before returning an item so we can provide you with the information needed to complete the return process. Otherwise, your parcel may be lost or you may incur unnecessary high costs. We reserve the right of final interpretation.

 

If there is anything you do not understand,please contact us service@puzu-audio.com or contact our online service